Commercial Refrigeration Repair Frequently Asked Questions

How many years of combined experience do you have in commercial refrigeration repair?

Though we have been locally owned and operated since 2013, Cross Country Mechanical has been servicing the greater Edmonton area with a combined experience of 90 years. We are the premier commercial refrigeration repair service in Spruce Grove, Edmonton, and surrounding areas.

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What commercial refrigeration equipment can you repair?

We work on a variety of commercial refrigeration equipment, such as supermarket refrigeration systems, ice machines, single-stage systems, low and medium temperature freezers, walk-in coolers, prep tables, and refrigerated coolers.

Is there an option to have my broken commercial refrigeration equipment repaired at your warehouse?

Yes. Many customers prefer to bring their equipment to our warehouse where we can work on it without the hustle and bustle that is usually the case on site. Once it is ready for pickup, we will give you a call to come pick it up at your convenience.

How soon can I expect commercial refrigeration repair service?

We pride ourselves on our customer service; we are available 24 hours a day, 7 days a week for emergency repair service. Therefore, in most cases, we have a team member at your business on the same day to assess and, in most cases, fix the problem that day.

Will my issue be resolved in just one service visit?

In most cases, yes. Our team comes well-equipped with tools and common replacement parts so they can handle all the repair needed in just one trip.

Do you offer maintenance programs?

Yes! If you’re a business looking for routine commercial refrigeration maintenance, we can set up a schedule to come out as often as you need to handle your equipment’s regular service.

How can I avoid expensive emergency commercial refrigeration repair costs?

If you do regular maintenance on your units, then they will run far more reliably and rarely break down. We can set up a routine service cycle for your company at any time.

Can you do factory warranty work?

In most cases, yes! We are factory authorized by nearly all the major manufacturers.

What brands do you service?

We can work on most major brands, and if you are looking for one in particular that we don’t normally service, just ask!

What are your normal business hours?

We are available 24 hours per day, every day, in order to assist with your emergency refrigeration repair needs.

What is your service area?

We are the premier commercial refrigeration contractors in Spruce Grove, Edmonton, and surrounding areas.